FAQ

Frequently Asked Questions

What is Maison Vitalité?

Maison Vitalité is a modern beauty and wellness brand focused on creating high-quality devices that support healthy skin, body care, and overall daily wellness. Our products are designed to help customers achieve real results at home with tools that are effective, safe, and easy to use.

Are your devices safe for all skin and body types?

Yes. Our devices are designed with versatility in mind and are suitable for most skin and body types. Each product includes detailed instructions to help ensure proper use. If you have a medical condition or active irritation, we recommend checking with a professional before using any device.

How often should I use my device to see results?

Most customers begin to notice improvements within a few weeks of consistent use. Each product includes a recommended usage schedule, and results can vary depending on the individual and their routine.

Do I need professional training to use these devices?

No. All Maison Vitalité products are beginner-friendly and come with clear guides. The goal is to give you the benefits of professional treatments without needing appointments, long wait times, or expensive sessions.

Are your devices rechargeable or battery powered?

Most of our devices are fully rechargeable and include a USB charging cable. Some smaller tools may use batteries. Check the product details for exact information.

Can these devices replace professional spa or clinic treatments?

Our devices are designed to deliver high-quality results and support long-term wellness. While they can reduce the need for frequent spa or clinic visits, they are intended as a convenient at-home option, not a medical replacement.

How long does shipping take?

Orders typically ship within 1 to 3 business days. Delivery times depend on your location, but most customers receive their package within 5 to 10 business days.

What is your return policy?

We offer hassle-free returns on unused and unopened products within a set return window. For any issues with defective items, our support team will work with you to resolve the problem quickly.

Do you offer warranties on your products?

Yes. Most Maison Vitalité devices include a limited warranty that protects against defects. Warranty details can be found on each product page.

How do I contact customer support?

You can reach our support team at any time through our contact page or email. We are here to help with product questions, order updates, and personalized recommendations.